Hawky is a street food ordering and delivery platform operated by HAWKERKART ONLINE PRIVATE LIMITED ("we", "us", "our"). This policy explains what personal data we collect, why, and how we protect it.
| Data type | What | Why |
|---|---|---|
| Phone number | Your mobile number | Account creation and OTP login — this is your identity on Hawky |
| Name | Display name you set in your profile | Shown on orders so vendors and delivery partners know who to hand the food to |
| Location | GPS coordinates (only while the app is open) | Show nearby vendors, calculate delivery distance, and enable live delivery tracking |
| Delivery address | Addresses you save | Fulfil your orders |
| Order history | Items ordered, amounts, timestamps | Show your past orders, process refunds, and improve the service |
| Payment information | Transaction IDs from Razorpay | Process and reconcile payments — we never see or store your card or UPI details; Razorpay handles that directly |
| Crash reports | Anonymous error traces via Sentry | Fix bugs and improve app stability |
We do not sell, rent, or share your personal data with advertisers or data brokers.
Your data is stored in a secured database hosted on managed cloud infrastructure. All communication between the app and our servers is encrypted with HTTPS/TLS. OTPs are stored hashed and expire automatically.
We retain your account and order data for as long as your account exists. When you delete your account, all associated data (orders, addresses, favourites, referrals, wallet transactions, notifications, payment records, support tickets, and reviews) is permanently deleted from our systems.
Hawky is not directed at children under 13. We do not knowingly collect data from children.
If we update this policy, the revised version will be posted at this URL with a new date.
Questions or concerns: info@hawky.in